TERMS AND CONDITIONS
We have endeavoured to keep our terms and conditions as simple as possible but be reassured that we will fully comply with all regulations in place for the protection of customers purchasing online as detailed in the Consumer Protection (Distance Selling) Regulations 2000.
Ordering
Apart from ordering through our secure server on this website, you can also make purchases by telephone in normal shop hours for card transactions or by post for cheques. Please note that for cheque purchases, items will not be despatched until the payment has cleared at our Bank.
Contract
No contract will exist between Picture This and the customer until we confirm acceptance of the order and it has been shipped. An e-mail will be sent to confirm the order. Most of the prints have limited numbers and there will be rare occasions when we do not have the print in stock and it is no longer available at the Publishers. In this situation, any payment made with the order will then be refunded in full immediately.
Delivery
Subject to the proviso on cheque payments, we will endeavour to complete orders within 7 working days, often sooner, and all items will be sent by courier or first class post. It is essential that we are provided with the correct postal address and that in the case of courier deliveries, someone is able to sign acknowledging delivery. Alternative delivery addresses can be arranged.
As soon as an order has been despatched, a confirmatory e-mail will be sent. Normally delivery will be next working day. Should a delivery not be received within three working days of our notification, please advise and we will investigate with our courier and forward a replacement, if necessary.
Cancellation
Your order can be cancelled at any time before it is despatched.
Also, under the Distance Selling Regulations, your right to cancel is extended to seven days after receipt of the goods. If you wish to cancel within those seven days, please notify us immediately in writing or by e-mail. Any items then returned to us must be in their original condition, correctly packaged and sent at the customer’s expense.
Replacements
We hope that all our items reach you in perfect condition and that you are completely satisfied with your purchase from Picture This. In the event of a problem, please contact us immediately by e-mail with full details and if necessary, to arrange for a replacement. This will be forwarded upon receipt of the faulty item. In these circumstances, we will refund any postage costs that you may have incurred.
Returns
For any prints returned under the above options, please note the following:
They should be properly packaged, preferably in the original packaging, with full details of the reason for the return together with any certificates of authenticity and any other extras e.g. companion print or book.